Hi, I'm Jess! I strive to demystify tech through human-centered design.

Postscript

Streamlined billing & SMS compliance

Led business-critical efforts to save customers time and money all while maintaining SMS compliance.

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Gladly

$125K+/year saved in implementation costs

Built self-serve email, voice, and SMS channels onboarding to improve product time to value and activation rates.

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Resilient enterprise-ready workflows at Chartbeat

Evolved user management, email reports, and product support service design.

UX design & research for Mastercard experiences

End-to-end design and research for digital payment products.

Exploring Scramble Heart City

Establishing the brand beyond the video game.

Student work

Selected projects to inspire early career designers.

Pro bono design & illustration

Making time to give back to my community.