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Senior Product Designer, Postscript

Postscript is an SMS marketing platform for Shopify-powered brands. Worked with legal and messaging ops to keep customers SMS compliant. Delivered business-critical features to improve the billing experience and support Postscript’s multi-product pricing strategy. Identified operational inefficiencies and built tools to expedite processes. Former Pride ERG Lead.

Product Design Lead, Good Dog

Good Dog is a two-sided marketplace dedicated to matching prospective pet parents with ethical breeders. Elevated desktop, mobile web, and native app experiences to reduce friction and increase conversion in the buying process. Founding member of the Social Committee, an internal group dedicated to improving company culture.

Senior Product Designer, Gladly

Gladly is a customer service platform for retail brands with native support for communication channels (e.g. email, voice, and SMS). Built self-service onboarding tools that saved $125K+/year in implementation costs since 2021/22 to help the company scale. Founding member of Gladly’s DEI Council.

Senior Product Designer, Chartbeat

Chartbeat is a data platform that empowers media organizations to grow their audience. Collaborated with product and engineering to make user management workflows enterprise- ready. Evolved Reports, email newsletters featuring data insights and visualizations, to facilitate smarter, faster decision-making. Founding member and Treasurer of Chartbeat’s DEI Committee.

Lead UX Researcher & Designer, Mastercard

Managed 100+ end-to-end qualitative research sessions to inform product strategy for B2B2C digital payment solutions. Partnered with product and engineering teams to redesign the Mastercard Developers and Masterpass web experiences.